General Manager

• Pre-opening General Manager of the Hotel.
• Planned and organized accommodation, catering and other hotel services.
• Promoted and marketed the business.
• Managed budgets and financial plans as well as controlling expenditure.
• Maintained statistical and financial records.
• Controlled online channels and monitored on a daily basis.
• Set and achieved sales and profit targets.
• Analyzed sales figures and devising marketing and revenue management strategies.
• Recruited, trained and monitored staff.
• Planned work schedules for individuals and teams.
• Met and greeted customers.
• Dealt with customer complaints and comments.
• Addressed problems and troubleshooting and ensured events and conferences run smoothly.
• Supervised maintenance, supplies, renovations and furnishings.
• Dealt with contractors and suppliers.
• Carried out inspections of property and services.
• Ensured compliance with licensing laws, health and safety and other statutory regulations.

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