Branch Supervisor

• As a pre-opening member, managed the entire staff of the cafe and coordinated their work.
• Responsible for increasing the business of the restaurant.
• Analyzed and planned café sales and organized marketing events accordingly.
• Generated detailed daily, monthly reports on business, staff and profit.
• Set budgets and executed plans for department sales, product, purchase and staff development.
• Coordinated and managed the entire operation of the restaurant by scheduling shifts.
• Provided customer support by resolving their complaints about service or food.
• Recruited, trained and motivated staff.
• Maintained high standard quality, hygiene, health and safety.
• Controlled costs and took actions according to P&L reports.

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