Director of Operations

• Planned and organized accommodation, catering and other hotel services.
• Promoted and marketed the business.
• Managed budgets and financial plans as well as controlling expenditure.
• Maintained statistical and financial records.
• Set and achieved sales and profit targets.
• Analyzed sales figures and devised marketing and revenue management strategies.
• Recruited, trained and supervised members of staff.
• Planned work schedules for individuals and teams.
• Met and greeted customers.
• Dealt with customer complaints and comments.
• Ensured events and conferences run smoothly.
• Supervised maintenance, supplies, renovations and furnishings.
• Dealt with contractors and suppliers.
• Ensured security was effective.
• Invested people, helped them improve.

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